Telemarketing Trends Seminar: Striking Gold in Your Customer Data

An all-in-one cloud system for customer relationships, telemarketing and customer service
Become your customers’ most attentive, trusted partner in everyday life
*You have CRM, telemarketing and customer service systems, yet you still can’t break through your sales plateau?
*Your customer data just sits there, and you don’t know how to organize it or reuse it for remarketing?
*Customers keep telling you that every time they call, it takes forever to solve their problem?
*You can’t keep a complete record of every customer interaction, so this conversation forgets the promise made in the last one?
*Customers are impatient, there are too many scripts to find or memorize, new hires struggle to get up to speed, and mistakes happen easily?

As intelligent customer relationship management systems become more common, the question is how to give telemarketing and customer service staff instant access to all the information they need, including each customer’s interaction history, sales support information, crisis-handling procedures and script prompts. This helps frontline staff create a great customer experience for themselves and the company, and lifts overall sales targets.

That’s why ESi Technology has partnered with Microsoft Dynamics CRM to build a “cloud telemarketing and customer service system” tailored to the needs of the biotech, health supplement, cosmetics and even food industries. It replaces fragmented legacy systems and hard-to-integrate data, and lets you analyze customer data more effectively to uncover new business opportunities!

Whether your customers came from online shopping or a referral from friends and family, you can learn their preferences and purchase details from the very first call. Even if you don’t know the product well, just search a keyword and the knowledge base gives you the answer. It can even prompt agents on how to quickly guide customers to share their pain points, so they can recommend the products that truly fit, while leaving customers with a great impression.

The system can also help you schedule customer care check-ins, such as one week, one month or six months after a product is used. It records each customer’s reactions and preferences in depth, even what they share about their daily lives. Like a good friend, the system keeps track of every detail for you, becoming a thoughtful part of customers’ lives, uncovering potential opportunities and building your future marketing power!

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